Heritage Home Great Room Sales Associate

Full time and Part Time available

Position Objective:

The Sales Associate position for the Heritage Home Great Room Department is responsible for all customer service and sales activities, including greeting customers, answering questions, offering assistance/guidance, suggesting items, lending opinions, providing product information, and maintaining the sales floor.

Position Requirements:

  • Customer service focus
  • Enthusiastic, friendly, and energetic demeanor with a genuine desire to provide outstanding service
  • Understanding of sales principles and best customer service practices
  • Proficient in verbal and written English language
  • Solid communication and interpersonal skills
  • Ability to work as part of a team and take initiative independent of direct supervision
  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
  • Professional telephone etiquette
  • Ability to handle the physical demands of the position, including constant moving, talking, listening, reaching, and standing for at least two consecutive hours. May occasionally involve kneeling, stooping, and climbing ladders
  • Ability to always remain professional, courteous, and calm

Position Responsibilities:

  • Continuously greet, assist, and advise customers with plant/product selection
  • Provide exceptional customer service
  • Provide accurate information such as product features, pricing, warranties, services, etc.
  • Answer customer questions about specific products and services
  • Makes suggestions and encourage the purchase of products and/or services
  • Cross-selling of products and/or services
  • Ensure sales floor is stocked, clean, organized
  • Inform customers about discounts, promotions, sales, and specific offers
  • Stay up to date with new products and services
  • Assist in other departments
  • Provide customer feedback to General Manager

Top Skills and Proficiencies:

  • Customer Service Orientation and Focus
  • Organization
  • Merchandising
  • Extensive Product Knowledge
    • Continuously learning new product and service details
  • Basic Math
  • Dependability
  • Attention to Detail
  • Efficient Time Management
  • Team Player
  • Written and Verbal Communication
  • Problem Solving
  • Interpersonal Skills
  • Patience
  • Integrity
  • Adaptability


  • Ability to handle multiple/competing demands upon time management, especially during peak seasonal sales periods.
  • Strong communication and organizational skills
  • Basic computer skills
  • Must possess a genuine desire to provide exceptional customer service.

Job responsibilities are dynamic and may change. This should be discussed with your supervisor and reflected in a revised position description.