Café Associate
Full time and Part Time available
Position Objective:
The Cafe Associate position for the Heritage Cafe is responsible for all customer service and food/beverage activities, including greeting customers, answering questions, offering assistance/guidance, suggesting items, lending opinions, providing product information, and maintaining the cafe.
Position Requirements:
- Food and beverage service with a customer service focus
- Enthusiastic, friendly, and energetic demeanor with a genuine desire to provide outstanding service
- Understanding of sales principles and best customer service and food service practices
- Proficient in verbal and written English language
- Solid communication and interpersonal skills
- Ability to work as part of a team and take initiative independent of direct supervision
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Professional telephone etiquette
- Ability to handle the physical demands of the position, including constant handling hot items, moving, talking, listening, reaching, and standing for at least two consecutive hours.
- Ability to always remain professional, courteous, and calm
Position Responsibilities:
- Providing quality, safe and clean food and beverage service
- Continuously greet, assist, and advise customers with food/beverage selection
- Provide exceptional customer service
- Provide accurate information such as product ingredients and pricing
- Answer customer questions about specific products
- Makes suggestions and encourage the purchase of products
- Cross-selling of products and/or services
- Ensure cafe is stocked, clean, organized
- Inform customers about discounts, promotions, sales, and specific offers
- Stay up to date with new products and services
- Provide customer feedback to General Manager
Top Skills and Proficiencies:
- Retail Food Service Orientation and Focus
- Working knowledge of health code rules
- Organization
- Merchandising
- Continuously learning new product and service details
- Basic Math
- Dependability
- Attention to Detail
- Efficient Time Management
- Team Player
- Written and Verbal Communication
- Problem Solving
- Interpersonal Skills
- Patience
- Integrity
- Adaptability
Qualifications:
- No cafe or food service experience necessary, but preferred
- Must have an interest in food/beverage service and the ability to work cleanly
- Ability to handle multiple/competing demands upon time management, especially during peak seasonal sales periods.
- Strong communication and organizational skills
- Basic computer skills
- Must possess a genuine desire to provide exceptional customer service
Job responsibilities are dynamic and may change. This should be discussed with your supervisor and reflected in a revised position description.